Faq
What types of products does HACOE offer?
We specialize in high-performance odor and stain removal solutions designed to eliminate smells at the source—not just cover them up. Our lineup includes enzyme-powered cleaners built for homes, cars, carpets, upholstery, and more.
How does HACOE work?
Our formula uses enzyme-based technology to break down odor-causing bacteria deep within surfaces. Instead of masking smells, it targets and eliminates the source for long-lasting freshness.
How do I use HACOE?
Apply directly to the affected area and ensure the surface is properly saturated for deeper odors. Allow the formula to sit and break down the odor at the source. For best results, let it air dry and repeat if necessary for tougher or older stains.
Is HACOE safe for pets and family?
Yes. Our formula is non-toxic, non-irritating, and safe to use around pets and family when used as directed.
What surfaces can I use HACOE on?
HACOE is designed for multiple surfaces including carpets, rugs, upholstery, floors, car interiors, pet areas, and more. Always test on a small area first when using on delicate materials.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied, you can return the product within 30 days of receipt for a full refund of your purchase price—minus shipping and handling—even if the bottle is empty.
How long does shipping take?
Orders within the United States typically arrive within 6–12 business days. Processing times may vary during high-demand periods.
Do you offer international shipping?
Yes, we ship internationally. Delivery times vary depending on location but typically range from 6–14 business days.
What if my order arrives damaged or incorrect?
Contact us immediately and we’ll take care of it. We’re committed to making sure you receive exactly what you ordered.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email. Please allow 2–5 business days for tracking updates.
What if I entered the wrong shipping address?
Please double-check your address at checkout. If you notice an error, contact us within 12 hours of placing your order. We cannot guarantee changes after this window.